Answers to Frequently Asked Questions
SERVICES
Through MAJ, you can book in-home services from barbers, hairstylists, pedicurists, estheticians, and makeup artists. Each MAJ professional is free to determine the services they offer, and the service categories include a comprehensive and diverse range of services in every field.
For example:
Hair Stylist: Haircuts, coloring, and perming.
Foot care: Aesthetic and health-related foot treatments of varying lengths.
Esthetician: Facials, full-body massages, eyebrow and eyelash tinting, and sugaring.
Makeup Artist: Party makeup, evening makeup, wedding makeup, and quick makeup.
And much more. Explore our services by clicking the “Book Now” button.
AREAS
You can order MAJ to your home, assisted living facility, hotel—or wherever you need it—in the following regions:
Helsinki Metropolitan Area
Pirkanmaa
Pori Region
Turku Region
You can find more specific locations by clicking the “Order Now” button to begin the ordering process.
PRICING
At MAJ, each professional sets the price for their own services. The price always includes travel expenses.
The price is based, among other things, onthe professional’s experience,special factors affecting their professional qualifications (such as certified foot care specialist, specialized training) andthe service area.
Sample prices:
Foot care starting at 70 €
Haircut starting at 40 €
Haircut at a salon starting at 60 €
Hair coloring starting at 125 €
Party makeup starting at 85 €
Full-body massage (1 hour) starting at 80 €
Facial treatments (1 hour) starting at 80 €
Gel manicure starting at 70 €
Manicure starting at 50 €
Sugaring packages starting at 75 €
DISCOUNT CODES
If you have a discount code or a digital gift card, you can apply the discount during the checkout process. Once you’ve selected all the services you’re ordering and added any additional information, you can proceed to the “Proceed to Payment” step. On the payment page, you’ll find a field labeled “Add Promo Code.” Enter your discount code or digital gift card code there to redeem your offer.
BUYING A GIFT CARD
Order a gift card from our website under Gift Cards. Fill out the form, and we’ll send the gift card and invoice to your email within 24 hours. If you have any questions, please contact customer service at 044 989 7665 or asiakaspalvelu@maj.fi .
PAYMENT
How is payment made? Payment is processed seamlessly online when you subscribe to the service.
What payment methods can I use? We accept the most common credit and debit cards (Visa, MasterCard, and American Express), as well as Apple Pay and Google Pay. We plan to add more payment options soon.
Is it safe to pay online? Payments are processed through an encrypted service, so they are secure. We use Stripe, an internationally recognized and reliable payment processing service.
How do I purchase a gift card? You can easily order a gift card here , and we’ll then email the gift card to you.
GROUP ORDERS
I'd like to book several professionals for my party. How can I do that? Fill out your needs and wishes for the party here and we’ll send you a quote within 24 hours!
HUMAN RESOURCES
With our staffing service, you’ll get extra help for your business. By hiring a MAJ professional to take care of your clients for you, you can focus on bookkeeping, other business matters, or even take a vacation or a day off!
CANCELLATIONS
How do I cancel a reservation? You can cancel your reservation through your profile under “Reserved Times” by clicking “Cancel Reservation.” Please let us know the reason for the cancellation. The refund will be credited to your account within 5–10 business days. In urgent cases, please call our customer service at 044 989 7665.
What are the cancellation terms? Cancellations must be made at least 24 hours before the service start time. For cancellations made after this time, we will charge 50% of the service price. For services that are not canceled at all, we will charge 100% of the service price. Cancellations for so-called group reservations (e.g., weddings) must be made at least 1 month in advance. For cancellations made after this but no later than two weeks before the service start time, we will charge 50% of the service price. We will charge 100% of the price of the reserved service if the user notifies us of a change or cancellation later than two weeks before the service start time. You can find the full terms of use here.
What if I’m not satisfied with the service? We definitely want to hear from you if the service you received did not meet your expectations. You can provide feedback by contacting customer service at asiakaspalvelu@maj.fi. The service provider has the right to correct the work they have done before issuing any refund.
Why do you want to know my age? We ask for your age to comply with the service provider’s duty of care as defined by law, which is why, for example, we do not perform color treatments on anyone under the age of 16.
Who can I contact? By email asiakaspalvelu@maj.fi, by phone at 044 989 7665, or via the chat feature on our website. You can also send us a message on social media.
What if I can’t make it at the agreed-upon time? If you’re not there at the agreed-upon time, the service provider will contact you by phone. Please remember that the service provider has other customers throughout the day, so punctuality is important to ensure that other customers’ appointments can proceed according to schedule.